---
title: Auction Item Supplier Guide
description: Auction item supplier guide
---

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1. [Help Centre - Staff](https://staff.emma-live.com/?hsLang=en)
2. [Auction Items](https://staff.emma-live.com/auction-items?hsLang=en)

# Auction Item Supplier Guide

## This article outlines the process for suppliers when an Emma auction item is sold at an event.

**How the Redemption Process Works**

When an Emma item is sold at an event, the winning guest will receive a **Redemption Voucher** (an email with an e-voucher). This voucher asks them to provide any required information, such as preferred dates, delivery details, or other booking requirements.

Once the guest completes the redemption form, you will receive an email notification containing their submitted details.

We kindly ask that you contact the guest within **2 days** of the voucher being redeemed. Their contact information will be included in the redemption notification email and can also be found within the voucher on the Emma platform.

After you have contacted the guest and confirmed the booking or arrangements, you can upload your invoice for payment.

**Uploading an Invoice to a Voucher**

To upload an invoice for a redeemed item:

- Log in to your Emma supplier account at app.emma-live.com
- You will be directed to the **Pending Vouchers** page
- Select the **Redeemed** tab (you are unable to see information of pending vouchers until a guest has redeemed it)
- Open the voucher you would like to view
- Scroll down to **Supplier Invoice Upload & Payment**
- Click **Upload your invoice**
- Complete all mandatory fields and click **Create**
- Once submitted, your invoice will be sent to our Finance Team for processing and payment
- We operate a payment run every other week

![auction items 1](https://staff.emma-live.com/hs-fs/hubfs/auction%20items%201.png?width=670&height=179&name=auction%20items%201.png)

**Editing an Auction item**

Keeping **your auction items up to date is essential** to ensure guests receive accurate information, pricing reflects the current cost of items, and winners are not disappointed at redemption. If you need to suspend or remove an item from sale, please contact [eliza@emma-live.com](mailto:eliza@emma-live.com) soon as possible.

- From the Emma menu on the left-hand side, go to **Auction Items**
- You’ll be directed to your **Items Catalogue**
- Click **View** on the item you would like to edit
- Click **Edit**
- Make any edits to the description, terms, images or pricing
- Click **Save** to apply your changes

**Adding users to your Supplier Account**

- From the Emma menu on the left-hand side, go to **Account**
- In the **Team** section, you can view all current users on your account
- To add a new user, click **Add**
- Enter the First Name, Last Name, Email Address and select Full Access
- **Enable Voucher Update Notifications (Email/SMS)** to receive notifications when a winning guest redeems their voucher
- Click **Create** to save and add the new user

![auction items 2](https://staff.emma-live.com/hs-fs/hubfs/auction%20items%202.png?width=670&height=184&name=auction%20items%202.png)

**Need Support?**

 If you experience any issues accessing vouchers or uploading invoices, please contact **[eliza@emma-live.com](mailto:eliza@emma-live.com)** who can assist you. 

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