--- title: Close auction and set auction winners - send email to all winners and COLLECT PAYMENT  description: Close auction and set auction winners - send email to all winners and COLLECT PAYMENT  --- [Skip to content](https://staff.emma-live.com/close-auction-and-set-auction-winners-send-email-to-all-winners-and-collect-payment-#main-content) ![Emma-Logo\_POS\_rgb-Mar-24-2026-11-28-14-0221-AM](https://staff.emma-live.com/hs-fs/hubfs/Emma-Logo_POS_rgb-Mar-24-2026-11-28-14-0221-AM.png?width=120&height=34&name=Emma-Logo_POS_rgb-Mar-24-2026-11-28-14-0221-AM.png) Open main navigation Close main navigation - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre - Staff](https://staff.emma-live.com/?hsLang=en) 2. [Event tasks and resources](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en) 3. [Auction](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#auction) # Close auction and set auction winners - send email to all winners and COLLECT PAYMENT ## To close the silent auction manually and COLLECT PAYMENT from winners, simply follow these steps. - Go to **All pages \> ALL Auction Items** - **Select all items** using the tick box at the top on the left - Then scroll down to **bulk action** and select **Update End Date/Time** \> click Now (or choose the time the auction will close if you know it) \> **Save** (this will close the bidding on auction items) ***\* You can skip this step if you have already set the end time for your auction items when setting them live.*** To manually **collect payments** when items have closed simply: - Go to **Payments \> Auction** - **Filter** by **All Highest Bids** - **Select all items** using the tick box at the top (left of item number) - Click **Make Winner & Collect Payments** - This will then charge guests’ cards (if you have had pre-authorization of cards on) and send out the communication template **‘Auction Item Winner – Collect Payment’** - It takes 5 minutes for the system to process all payments, but you can see how this is progressing by refreshing the page, and once a payment is taken it will appear with a reference in the Ref column and status will change to Paid You can amend the Communication templates for Auction Item Winners beforehand if you wish to include instructions on how to collect their items, or add a personal touch.   **Update Auction Items End Date/Time** ![](https://staff.emma-live.com/hs-fs/hubfs/image-png-Mar-21-2025-03-36-28-3478-PM.png?width=670&height=311&name=image-png-Mar-21-2025-03-36-28-3478-PM.png) **Make Winner**  ![](https://staff.emma-live.com/hs-fs/hubfs/image-png-Mar-21-2025-03-36-38-7027-PM.png?width=670&height=208&name=image-png-Mar-21-2025-03-36-38-7027-PM.png) **Video instructions**   - [General](https://staff.emma-live.com/general?hsLang=en) - [Event prep and info](https://staff.emma-live.com/event-prep-and-info?hsLang=en) - [Event tasks and resources](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#main-content) - [Auction](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#auction) - [Raffle / Prize Draw](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#raffle-prize-draw) - [Pledge / Donations](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#pledge-donations) - [Guests](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#guests) - [Leaderboard](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#leaderboard) - [Payments](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#payments) - [Microsite](https://staff.emma-live.com/event-tasks-and-resources?hsLang=en#microsite) - [Feedback](https://staff.emma-live.com/feedback?hsLang=en) - [Auction Items](https://staff.emma-live.com/auction-items?hsLang=en) [mailto:Zita@emma-live.com](mailto:Zita@emma-live.com) Copyright © 2026, Emma Live