---
title: Retracting a raffle/prize draw ticket
description: How to retract a raffle/prize draw ticket
---

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# Retracting a raffle/prize draw ticket

## If you need to retract a raffle/prize draw ticket for a guest you can do so by following these steps.

**Retracting an individual raffle ticket**

- Go to **Payments \> Prize Draw**
- Search for the **guest’s name**
- Select the ticket by **ticking the checkbox**
- Select **‘Void’** on the black bulk action pill
- Complete **Required fields**
- Click **Void**

 

**Voiding a bundle of raffle tickets**

- Go to **Payments \> Prize Draw**
- Search for the **guest’s name**
- Select all tickets in the bundle by **ticking the checkbox – the ‘Bundle’ column will state ‘Yes’**
- Select **‘Void’** on the black bulk action pill
- Complete **Required fields**
- Click **Void**

*\*If you don’t want communication to be sent to the guest about the voided ticket(s) make sure you enable the Disable Communications toggle when completing the required fields.*

 

**Retracting an individual ticket**

**![retracting raffl1](https://staff.emma-live.com/hs-fs/hubfs/retracting%20raffl1.png?width=670&height=291&name=retracting%20raffl1.png)**

**![retracting raffle 2](https://staff.emma-live.com/hs-fs/hubfs/retracting%20raffle%202.png?width=670&height=288&name=retracting%20raffle%202.png)**

**Retracting a ticket bundle**

**![retracting raffle 3](https://staff.emma-live.com/hs-fs/hubfs/retracting%20raffle%203.png?width=670&height=290&name=retracting%20raffle%203.png)**

![retracting raffle 4](https://staff.emma-live.com/hs-fs/hubfs/retracting%20raffle%204.png?width=670&height=292&name=retracting%20raffle%204.png)

**Video instructions**

<iframe src="https://www.loom.com/embed/6ca86812a8dc4ab683d1a2ed4597c2cf" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>

 

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